Frequently Asked Questions
Do I need to shave my head to wear a wig?
Natural Line wigs have been created for women totally without hair. However people suffering from alopecia areata can wear wigs based on Comfort Cap, or Basic Cap as they are silicone free and therefore also suitable for those who have hair.
People who suffer from alopecia areata who choose to shave their head completely will be able to wear wigs created with Sensitive Cap or Confidence Cap: both of which have a built in non-slip silicone strip, eliminating the need to fix the wig with adhesives.
Is my wig 100% Remy Hair?
Fair Fashion use only 100% Remy Hair.
When the hair is knotted the “return from the knot” has cuticle in the opposite facing direction to the rest of the hair which can create problems. In some models the cuticles are partially removed at the top of the head to avoid this problem. Find out more
In other models (such as Natural Cap) the cuticles are totally undamaged as the “return from the knot” is hidden inside a layer of mesh.
Which hair products can I use on my wig?
Wigs do not receive nourishment from the scalp, so they need more care than regular hair. Careful maintenance is essential. Common shampoos and conditioners should not be used on your wigs. Instead we recommend protein-rich products to compensate for the lack of nourishment.
Products designed for coloured and treated hair can be used on natural hair wigs for example the PLUS 12 line.
Even wigs made with Remy Hair of Intact cuticles (the finest quality on the market) need to be hydrated with quality products. We also recommend using thermoprotective products that protect the cuticle over time from damage caused by heat and thermal stress.
Can I colour or dye my wig?
Fair Fashion’s Natural Line wigs are available in over 32 colours. This is so our customers can find a wig already similar their natural hair colour.
Being made of natural hair, you can dye a Natural Line wig, though this must be done by an experienced hair professional. So if you want to colour your wig, we recommend that you contact an authorized salon.
Colouring should always be done from light to darker tones. Discolouration should be avoided as it can cause permanent hair damage (such as drying, making brittle or frizzy). Remember that the hair has already gone through a dyeing process, albeit delicate so please take care.
Natural Line provide multi-tone colours to reproduce the natural appearance of hair. For example, colour 8 (a medium brown) is actually made by mixing 2-3 similar browns. Some colours are also available with a Calico, Shatush or regrowth effects.
Fair Fashion follow closely the latest trends, regularly offering new colours.
Will my wig fade over time?
Whether coloured or not, all natural hair will discolour over time largely due to exposure to sun light
To overcome the natural lightening process you can dye the hair a Natural Line wig (after all it is 100% human hair). We recommend that you ask at your nearest authorized salon to get your wig darkened to the shade you want.
My scalp is sensitive: can I still wear a wig?
Our wigs are designed for comfort. They are made with latest generation, high quality materials. All mesh are cotton and the caps are breathable.
Sensitive Cap, is the lightest we have ever produced.
In rare cases even the best materials can irritate sensitive skin. In case of irritation, we recommend using an undercap to protect your skin. For persistent problems please consult a physician.
Can I wear my wig immediately?
Before wearing the wig we recommend giving it a gentle brush, as it will have been packaged with a standard blow dry.
The hair can be styled and blow dried with a standard hairdryer, straighteners and hairspray, to fit the wig to suite the shape of your face.
I have very little hair and may soon loose all my hair – which wig is best for me?
Our wigs have been created with alopecia sufferers in mind. If you suffer from hair thinning, patchy or complete alopecia, we have the right product for your requirements.
15 models on 5 different types of cap (shell) are ready waiting for you. Each comes in a range of colours to satisfy even the most demanding customers.
What is Easy Volume?
Easy Volume is a hair thickener designed especially for women with thin or thinning hair. Depending on the type of thinning we have created three different solutions of Easy Volume. Discover thickener best suits to your needs: Easy Volume Mono, Easy Volume Net, Easy Volume Tape. Find out more.
How to choose the colour of my wig?
Once you have chosen the model, you will find a colour picker at the foot of the page. Alternatively you can contact your nearest authorized centre to check out hair samples and try on the caps to find the one best suited for you.
If you have never worn a wig before, we recommend choosing the colour most similar to the natural colour of your hair.
Are the online colour samples realistic?
Throughout our website, the page of each model has a colour chart showing photos of each colour. It is important to note that the colour on the screen does not perfectly reproduce the actual colour in real life. Each monitor or screen is different in both design and in colour calibration and brightness. Some screens for example make images clearer or warmer. We recommend to contact your nearest authorized salon to view our wig colours. Also consider that hair colour changes slightly when placed under natural light or artificial light.
Why is it important to have more than one wig?
We suggest you keep at least two wigs with you at all times. The first and most obvious reason is that a wig will last longer if it is not worn every day. Secondly, there may be times when you need a substitute such as when you wash the wig it will take time to dry, or when it is off for repairs.
Your wardrobe may well contain at least 3 bags to suit your look, or more than 10 pairs of shoes. A wig can be important for your image. Our advice is always to have at least 2 available to cover any eventuality.
What is the best way to look store my wig?
We recommend storing your wig in a cool, dry place, away from sunlight, This will help preserve the colour and prevent accidental damage. To avoid knotting and maintain the shape of the cap, store the wig on a mannequin head. Use only the officially recommended brushes and products for the care and maintenance of your wig.
What are the delivery times for standard orders?
Our wigs are ready for immediate dispatch to meet even the most urgent demands. We understand that many purchases are made due to medical therapies and thus our customers need to receive their wig in a short period of time.
What are the waiting times for special orders or made to measure?
Made to measure orders are usually delivered in 8-12 weeks from the date of the receipt of the order. Waiting times depend on the chosen product, type of hair and colour. Please also take into consideration the shipping and the passage of goods through customs.
It is only possible to place special orders though our authorized sales points.
I like a certain model but would like a personalized colour or cap? Is this possible?
Natural Line models are ready for dispatch with default characteristics as seen on our website (size, colour range and cap). If you have special requirements or require customisation, then you can make a special order.
Sometimes a client requires a smaller head and orders a Sarah wig with 213F colour made-to-measure: so we’re going to create a wig with Sarah characteristics (hair type and colour) but with the cap built to a customized size.
So yes, you can take one of our wig models as a reference point and make changes to suit you. Similarly our Easy Volume hair thickening range can be made to measure if you provide us with casts or measures of the cap.
Can you reproduce a colour of hair?
Yes, we can recreate almost any colour – this would obviously be classes as a tailor made solution.
We will need to receive a colour sample (a small strand of hair) that can be used as reference. We can reproduce almost all shades of colours, from black to blond colour with Calico or Shatush effect on any wig model.
Can I send a wig as a colour sample?
Yes, you can send us a wig as a colour sample used to create a new wig in the same colour (in fact, almost any colour can be reproduced).
However, it is important to note that natural hair cannot be compared with synthetic hair. So if you want us to send as a synthetic fiber wig as colour reference, remember that they have very different characteristics and therefore are not comparable
Do you have wig colours with regrowth/root or Shatush effects?
Yes, we have colours with regrowth/darker roots effect (the root is about 3-4 cm) or with Shatush.
The colours with regrowth/ darker roots are: 8R10/12 – 8R27/30 – 8R14/25 – 10R14/26
Colours with Shatush effect are: 4/6SH28 – 6/8SH30 – 10/12SH25
Alternatively we can recreate your dream colour effect with a made-to-order wig.
Do you do wig repairs?
Of course! You will need to send the wig to us through your nearest authorized Fair Fashion centre.
We can repair most types of damage due to wear and tear and thus prolong the life of your wig. Please note that after 9-12 months of use the wig may need a thickening. Some people manage to make their own wig last longer than others, this depends on how frequently they wear and the way they treat their hair.
How long does it take to repair a wig?
It will usually take 6-8 weeks to fix a wig. This can increase for complicated repairs such as the thickening of a large area of the cap.
Do you provide a guarantee on your wigs and toupees?
Yes. We guarantee the wig for up to three months after purchase, because we know and trust the quality of our materials and workforce.
However, the guarantee is only valid if you follow the use and maintenance guidelines. This is to distinguish between defects caused by improper processing (which are covered by warranty) and damage caused by incorrect use.
A wig can be easily damaged by for example exposure to high temperatures, poor cuts, use of strong products, colouring and perms to name a few. The behavior that the person adopts affects the state of the wig, for example, sleeping with the wig on the head, or failing to rinse the wig after swimming in the sea or a chlorinated pool can lead to a quicker deterioration.
We try to educate our clients via workshops on the rules for proper use and maintenance of the wig.
Fair Fashion reserve the right to inspect and verify the origin of the damage before you activate the product warranty.
How long on average does a wig last?
The life of a wig depends primarily on the care and attention of the wearer. Correct care for the wig can extend the life by up to two years.
On the other hand other factors such as the uses of straighteners, hair dryers or sleeping with the wig can accelerate the wear and tear. Chemical processes such as perms, dyeing or the use of hair sprays and gels all reduce a wigs lifespan.
The lifespan of a wig also depends on the cap used and of the type of hair with which it is made.
A handmade wig not usually last as long as a machine made wig. Hair loss is in fact a natural process for this type of wig as the knots come undone over time each time the wig is worn, causing a progressive loss of hair. Even if well maintained, a handmade wig will have to be thickened after the first 9-12 months.
Another element to consider is the type of hair. Remy Hair with intact cuticles have a longer shelf life, whilst hair without cuticles will need more care and last less as they have been more processed.
Regarding toupees, those fixed with adhesive last less than those applied with clips as the latter can be removed at night.
Can I sleep with my wig?
Yes, it is possible to sleep in a wig or toupee, but it is important to note that they will wear out quicker. This is for two reasons. Firstly, the time of use will be almost double (worn for 24 hours a day rather than 12 hours every 24). The second reason is friction – the hair will rub on the pillow during sleep.
Anyone who wishes to sleep in their wig, we suggest you use a silk or satin pillowcase to reduce friction and allow the hair can move more smoothly on the pillow.
If you own a long-haired wig, we suggest wearing the hair up to keep the hair from tangling during the night.
Do you have different types of hair?
Yes, our wigs are made with different types of hair depending on the model, this allows us to offer a variety of products over a broader price spectrum.
We always use Remy Hair – the finest quality of hair, with the cuticles all pointing in the same direction from root to tip.
On some models the cuticles are intact on other partially removed to avoid problems with the return from the knot. Our wigs with shorter hair have had the cuticles completely removed.
Here is a more detailed look at the hair types and wig models:
- European virgin Remy Hair with intact cuticle: this very rare hair type is used in our Emily model. The hair has not undergone any type of treatment (hence the “virgin”) and have retained intact the cuticle. This is the highest quality hair, reserved for luxury products.
- Eurasian Remy Hair with intact cuticle: used for Megan – Dominique models – Lory – Mia – Sarah. We use the best quality hair with intact cuticle availableon the market
- Eurasian Remy Hair without cuticle intact: for our shorter hair models Alexis – Brenda – Sophie – Valery – Aura – Angel – Giulia – Joelle we use this type of hair carefully treated as it is thinner than typical Asian hair. Irene is the only long-haired wig made with Remy Hair without cuticle. This is allows us to offer a long-haired model at a reasonable price (thanks to the machined produced cap).
Can I perm my wig?
The darker hair models with intact cuticles can be permed. Perming should be avoided with blond hair. Perming is likely to lighten hair. So if you intent to perm your wig, choose a darker tone than the desired colour.
We don’t advise doing this by yourself, but through your nearest authorized salon.
Bear in mind that any chemical treatment will reduce the hair length.
I want to make my wig as natural as possible – what can I do?
Natural Line wigs are all extremely natural thanks to the cap design, the cuts and colours that reproduce the effects of natural hair.
Can I style, straighten and blow dry my wig?
Our wigs only use high quality human hair, so it is possible to style the wig just as if they were the hair growing from your scalp. However, tools for hot styling (such as blow dryers and plates) damage hair over time. You may want to use thermo protector products, such as the Keratin Plus 12, to protect hair from damage caused by heat.
Can I swim wearing my wig?
Even though we know that many of our clients don’t follow this advise, we suggest not to swim with your wig on.
There are two reasons for this: chlorinated and salt water damage and fade the hair (particularly in combination with exposure to the sun). Secondly, the hair absorb the water, making the wig heavier and causing loss of shape in the cap.
We suggest using one of the many synthetic wigs on the market that repel water for anyone who swims regularly and doesn’t want to leave their wig in the changing rooms.
Is the wig a tax deductable item?
For tax deduction of the cost of a wig you must indicate on the invoice that the product purchased is a wig or hair implants. The invoice must be attached to the medical certificate attesting to the disease or the treatments that caused the hair loss.
The tax deductable percentage may vary according to the territory where it was purchased.
A wig is considered a medical device, private insurance could help to fully cover its cost.
How often should I wash my wig?
We advise washing your wig once every seven days or when it seems dirty. As a rule of thumb, if the hair tips don’t move freely, it is time to wash the wig.
Are your wigs already styled?
Yes. All wigs are pre-cut and styled based on the model.
We advise your to personalise the style to suit your own face shape and, if necessary, correct the cut to your face, especially the fringe. For cutting it is advisable to contact a professional hairdresser.
Do you have wigs for people suffering from total or near-total hair loss?
A wig should not only be comfortable for sensitive skin, but also be resistant to withstand everyday wear and tear, even of the most active women. For this reason Natural Line have created 5 different caps (shells) suited for the needs and lifestyles of different women: Sentivive Cap, Confidence Cap, Comfort Cap, Natural Cap, Basic Cap and Anti-Slip Cap.
Do you lighten the knots?
Yes. This is an additional service that we produce on request for customized orders.